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Investor contacts

TR-1 Notifications

Notifications under DTR 5: If you are sending a TR-1 Notification please send it to [email protected].

Institutional Investors and Rating Agencies

Queries can be directed to [email protected]

Equity Investors

Claire Kane

Claire Kane
Director of Investor Relations

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Claire was appointed Director of Investor Relations in January 2024 having joined NatWest in July 2020 as Head of Equity Investor Relations. Prior to this Claire worked as a sell-side analyst covering the UK and European banking sector for 12 years. Claire started her career at Deloitte and is a Chartered Accountant and CFA charter holder.

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Nick Gough

Nick Gough
Head of Equity Investor Relations

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Nick joined NatWest as Head of Equity Investor Relations in February 2024. He has more than 30 years of financial markets experience, most recently in the UK Advisory and Corporate Broking team at CS. Nick started work as an equity research analyst at County NatWest, before becoming a specialist salesperson covering European financials, and working at a range of banks, including UBS, ABN Amro and JP Morgan, as well as CS. Nick has an MA in Geography from Oriel College, Oxford.

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Andrew MacLean

Andrew MacLean
Equity Investor Relations Lead

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Andrew joined NatWest Group in August 2017 and spent 4 years in the Group Financial Planning and Analysis team, covering Group aspects of the budgeting process, monthly management reporting and narrative for published external results. Prior to this, Andrew spent 2 years in the Advisory team at Grant Thornton, with a main focus on Transaction Advisory Services and financial due diligence. Andrew started his career at Grant Thornton in external audit and is a qualified Chartered Accountant (ICAS), with a BA (Hons) Accounting from the University of Strathclyde.

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Oliver Sherman

Oliver Sherman
Manager, Equity Investor Relations

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Oliver joined NatWest Group in April 2023 in the role of Investor Relations Manager. Prior to joining, Oliver has worked as an Equity Research Analyst in a variety of buy-side and sell-side roles including for Octopus Investments, Northern Trust and, most recently, within UK Government’s Department for Business and Energy. Oliver is qualified as a Chartered Accountant (FCA), Chartered Financial Analyst (CFA) and holds a BSc (Hons) degree in Mathematics from the University of Edinburgh.

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Farida Abbasova

Farida Abbasova
Manager, Equity Investor Relations

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Farida joined the NatWest Group Investor Relations Team in 2021. Prior to this, she spent 1 year as an Experience Manager optimising advertising channel strategy for various Investment products. Farida joined NatWest Group in 2016 on a summer internship and subsequently joined the Finance Graduate Programme in 2017. During the graduate programme Farida worked across different teams including Corporate Strategy, Executive Decision Support, Portfolio Management (Coutts) and completed her Chartered Accountancy (ICAS) qualification. Farida holds a BA (Hons) Economics & Finance degree from Manchester University.

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Olivia Saddler

Olivia Saddler
Investor Relations Analyst

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Olivia joined the NatWest IR team in June 2025 in the role of Investor Relations Analyst. Olivia joined the bank in 2022 on the Finance Internship scheme and subsequently joined the Finance Graduate programme in 2023. During her time within the Graduate Scheme, she completed three rotations across the Risk & Finance Portfolio Office, Climate & Purpose team, and the Liquidity, Regulatory Reporting team, whilst studying for her ICAS qualification which she expects to complete in 2026. Olivia has a MA in Economics and Accounting from the University of Edinburgh.

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Fixed Income Investors

Paul Pybus

Paul Pybus
Head of Debt Investor Relations

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Paul joined the NatWest Group Investor Relations team as Head of Debt Investor Relations in January 2018 after 7 years in our Treasury team. Paul studied law at the LSE, qualifying as a Chartered Accountant shortly afterwards and pursuing a career in the banking sector specialising in capital management.

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Scott Forrest

Scott Forrest
Head of Treasury Debt Capital Markets & Capital Strategy, NatWest Treasury

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Scott joined NatWest Group in 2013 and is responsible for the issuance of the Group’s capital, senior unsecured and secured debt, as well the management of its existing liabilities. This in turn has led to a key role in the development and a Green, Social and Sustainable Bond Framework to facilitate ESG related issuance. In November 2019 NWG issued the first social bond from a UK Bank under ICMA Social Bond principles, following this up with a green bond and a further social bond (social housing) in May-20 and Feb-21
Scott qualified as a lawyer and has worked in the life insurance and fund management sector where he has held a number of positions in both the Legal and Treasury teams.

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Ratings Agencies and ESG

Gabriella Dispenza

Gabriella Dispenza
Head of ESG Investor and Rating Agency Relations

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Gabriella is responsible for ESG investors and Credit and ESG Rating Agencies. She joined the bank’s Risk team in 2012 and moved to Treasury/Investor Relations in 2014. Her background is in ratings & financial advisory and credit risk. Gabriella holds a first class Economics & Banking degree from The University of Siena (Italy) and has been increasing her focus on ESG in the last six years (including obtaining the CFA UK Level IV Certificate in Climate & Investing and the CFA institute Certificate in ESG Investing).

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Rachel Lane

Rachel Lane
Ratings Strategy Manager

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Rachel joined NatWest in September 2010 as part of the Finance Graduate Programme. Rachel rolled off the scheme into the Derivatives team within Treasury where she managed the bank’s interest rate risk for several years. Subsequently, Rachel moved to the Liquidity Portfolio Investment Management team within Treasury where she managed the US dollar portfolio. Rachel holds a first class honours in Financial Economics and is a qualified Management Accountant.

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Investor Access

Amber Sekhri

Amber Sekhri
Head of Investor Access

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Amber leads the Investor Access function for NatWest Group and its operating companies, overseeing the Equity and Fixed Income IR programme. Amber has 13 years’ experience within FTSE 100 IR teams across the Real Estate and Financials sectors. She joined the NatWest IR team in 2017 and has built strong relationships with the sell side and global institutional investor base. Amber holds a first class honours degree and the Certificate in Investor Relations.

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Beth Madgwick

Beth Madgwick
Investor Access Manager

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Beth joined the NatWest Group IR team in 2024 to manage the Equity and Fixed Income IR programme. Beth’s early career began in finance at HSBC where she worked as an Executive Assistant. She then joined the IR team at a leading UK Investment Bank covering around twenty clients across multiple sectors. Beth holds a BA hons degree in architecture from Oxford Brookes university.

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Investor Relations Operations

Serpil Sancar

Serpil Sancar
Investor Relations Operations Manager

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Serpil has built a successful career spanning over 30 years at NatWest Group, beginning in branch banking and progressing through a variety of roles across training, risk, and marketing. Her diverse experience has given her a broad understanding of the business and a strong foundation in both customer-facing and strategic functions. Since 2014, Serpil has been a key member of the Investor Relations team, where she currently serves as Operations Manager. In this role, she ensures the smooth running of internal processes and supports the team in delivering clear, consistent communication to investors. Serpil takes pride in the journey she has taken—one marked by adaptability, continuous learning, and a commitment to excellence behind the scenes.

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Herpreet Matharu

Herpreet Matharu
PA, Investor Relations

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Herpreet has worked for Natwest Group for 17 years, starting in Invoice Finance in Middlesex. Herpreet’s career has predominantly evolved within Commercial Banking working alongside teams in Restructuring, Portfolio Management, Capital Management, COO and Corporate & Structured Finance. Herpreet joined as an EA to the Head of Investor Relations in October 2024.

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Manage your shareholding online or direct queries about dividends, address changes, lost and stolen certificates etc to our registrars:

Computershare Investor Services plc

The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ
+ 44 370 702 0135

BNY Mellon acts as depositary bank for our sponsored NYSE listed level II ADR program. Each ADR represents 2 ordinary shares of the company. The ADRs trade on the New York Stock Exchange under the ticker symbol NWG.

For all enquiries about ADR holder accounts and payment of dividends, please contact:

BNY Mellon Depositary Receipts
P.O. Box 43006
Providence, RI 02940-3006

[email protected]

Tel: Toll free in USA 1-866-259-2287. International calls +1 201 680 6825

For further information on the NatWest Group ADR program see BNY Mellon's website.

NatWest Group general enquiries

For general enquiries please try our contact us page or call us on one of the numbers below.


Call Telephone Banking

Call us on: 03457 888 444.

Overseas: 0345 030 3605.

Relay UK 18001 03457 888 444.


You can also write to us at 250 Bishopsgate, London, EC2M 4AA.

For general enquiries please try our contact us page. You can also write to us at 250 Bishopsgate, London, EC2M 4AA.

Our media teams are the primary spokespeople for NatWest Group and all its brands. 

A full list of media contacts and teams, broken down by business, can be found below. The media team can only deal with enquiries from journalists. For general banking enquiries, please see Customer contacts and frequently asked questions. 


NatWest Group Financial Media Desk

The NatWest Group Financial media desk deals with enquiries relating to the Group as a whole, as well as key events in the calendar including financial reporting and market announcements.


Contacts


James Abbott
Head of Group Media & Financial Comms
+44 7557 316 540
[email protected]


Claire French
Leadership & Financial Comms Lead
+44 7581 066 380
[email protected]


Alex Dee
Communications Manager
+44 7967 865 819
[email protected]


Retail, Commercial & Institutional, and Coutts & Wealth Media Desk

This desk covers:

  • Retail Banking - provides proactive and reactive communications support in respect of the people, products and services of NatWest’s retail bank. It handles proactive consumer launches and deals with journalist enquiries on a range of personal banking issues including fraud & scams, the mortgage market and digital banking services.
  • Commercial & Institutional - handles all enquiries related to NatWest Group’s business and institutional customers. This includes entrepreneurs and SMEs, through to mid and large corporates, to institutional and international clients trading around the world. The desk also manages queries related to NatWest Markets and RBS International.
  • Coutts & Wealth Businesses - responsible for protecting and enhancing the Coutts brand with the national, regional and international media in which Coutts operates.

Contacts:


Mike Johnston
Head of Franchise Media
+44 7584 403 860
[email protected]


Stephanie Melrose
Media Relations Manager
+44 7966 212 576
[email protected]


Jonathan Rennie
Media Relations Manager
+44 7769 932 102
[email protected]


Jennifer Russell
Media Officer
+44 7484 013 453
[email protected]


Regional Media Desk

The Regional desk deals with our regional presence across the UK, including proactive initiatives and events.


Contacts:


David Nieberg
Head of UK Regional Affairs
+44 7790 026 450
[email protected]


Elliot Roy
+44 7483 184 467
Regional Corporate Affairs Manager – Scotland & NI
[email protected]


Samantha Barker
+44 7483 504 292
Regional Corporate Affairs Manager – North of England
[email protected]


Eurig Thomas
Regional Corporate Affairs Manager – Wales & South West
[email protected]


Victoria Whittal-Williams
+44 7484 966 728
Media & Campaigns Manager
[email protected]


Ulster Bank ROI

The Ulster Bank ROI media team deal with media enquiries relating to all the various business divisions of Ulster Bank ROI.


Contacts:


Ulster Bank ROI Media Relations team
[email protected]


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