Shareholder FAQs

What is the registered address of NatWest Group?
NatWest Group plc
36 St Andrew Square
Edinburgh
EH2 2YB

Who is the Registrar for NatWest Group?
Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ
Tel: +44 370 702 0135
Fax: +44 370 703 6009
Contact Computershare

Where can I find the latest financial results?
Please visit Results Centre.

When will the next set of financial results be reported?
NatWest Group reports quarterly with announcements covering the three months to 31 March, 30 June, 30 September and the full year to 31 December. Please see NatWest Group Results Centre and Events calendar.

Can I receive the annual reports electronically?
Yes you can.  Please Sign Up to E-comms to receive the annual report electronically. As part of the sign up process, you will require your shareholder reference number (SRN) which can be found on your share certificates or other shareholder correspondence.

How can I receive hard copies of financial information and annual reports?
If you'd still rather receive a printed copy by post, please contact our registrar Computershare either via their website or by email request.

Our Climate-related Disclosures Report and Environmental, Social and Governance supplement can be found here. You can also download copies of various reports from our Repository page.

When is the next AGM?
For information on both upcoming and past AGMs please visit Shareholder meetings.

What happens at an AGM?
The AGM is your opportunity to become directly involved in certain company decisions. You will be asked to vote (either in person or by proxy) on important matters and you may also ask questions about them of those present.

Is it possible to receive documents relating to the AGM electronically?
Please visit our Shareholder Centre for information how to register for electronic communications. Once signed up, you’ll receive an e-mail in advance of the AGM with links to allow you to view the relevant documents on our website. This will also contain a link to enable you to submit your proxy vote electronically.

What should I do if I am unable to attend the AGM?
If you are unable to attend the AGM you may still cast your vote on all the resolutions.

You can vote electronically using the Shareholder Reference Number (SRN) and PIN as detailed on the proxy form or included in the e-mail sent to you before the meeting (if you have signed-up to receive electronic communications).

Alternatively you can complete and return the proxy form sent to your registered address by the deadline indicated.

Casting your vote either electronically, or by proxy, will not prevent you from attending and voting at the AGM.

What is the ownership structure of NatWest Group’s issued ordinary share capital?
Please see equity ownership and statistics for information on the structure of our issued ordinary share capital.

On which stock exchanges are NatWest Group’s ordinary shares listed?
Our ordinary shares primary listing is on the London Stock Exchange. Our ticker is "NWG" and the ISIN identifier is GB00BM8PJY71.

We also have a secondary listing in New York. New York Stock Exchange (ADR facility). The ticker is "NWG US", ISIN identifier is US6390572070 and CUSIP is 639057207.

For further information on the New York Stock Exchange listing, please see the ADR FAQs below.

Where can I find out about the share consolidation which took place in 2022?
Please see NatWest Group – Corporate actions for details of the 13 for 14 share consolidation which was carried out in August 2022.

Where can I find information on the historic NatWest Group ordinary share price?
Please use our share price chart tool to view historic share price information for ordinary shares and compare our share price to a variety of indices.

How can I buy or sell NatWest Group ordinary shares?
They may be bought or sold through a share dealing service or stockbroker.

How can I buy NatWest Group ordinary shares in the US?
You may buy NatWest Group ordinary shares listed on the London Stock Exchange in the US through a broker. Alternatively, we have American Depository Receipts (ADR) that trade on the New York Stock Exchange. More information about our ADR shares is available below.

What should I do if I change my name?
If you have changed your name you may download a change of name form from Computershare’s web site. Please complete the form and return to Computershare via registered post. Please enclose a copy of your marriage certificate, in the case of marriage, or in other cases a copy of the legal document confirming your name change together with your share certificate(s) for amendment.

If you hold shares within a CREST account you should contact your CREST Administrator who will update your details through CREST Co.

What should I do if I change my address?
If you have changed your address, you can now update this online. Please provide details of both your old and new address.

If you hold shares within a CREST account you should contact your CREST Administrator who will update your address through CREST Co.

I am not sure how many NatWest Group shares I now hold. How can I find out these details?
You can check the number of shares you hold online via Investor Centre, just create an account and log in. As part of the login process, you'll require your Shareholder Reference Number (SRN) which can be found on your share certificates or other shareholder communications.

What happens if I lose my share certificate?
If you lose your share certificate please contact our Registrar to arrange for a replacement. You will then be sent a Letter of Indemnity which must be completed to obtain a replacement certificate, together with a covering letter which will assist with completion of the Indemnity and detail the costs involved.

What happens if a NatWest Group shareholder has died?
Please inform our Registrar by sending a copy of the death certificate together with a sealed copy of the Grant of Representation. The name of the deceased's personal representative will be substituted on the share register while the estate is finalised.

Further information in connection with obtaining a UK Grant of Representation may be obtained from www.gov.uk/applying-for-probate.

Can I donate my NatWest Group shares to charity?
We are aware that shareholders who hold a small number of shares may be retaining these shares because dealing costs make it uneconomical to dispose of them. ShareGift, the charity share donation scheme is a free service operated by The Orr Mackintosh Foundation (registered charity 1052686) to enable shareholders to donate unwanted shares to charity. Should you wish to donate your shares to charity in this way you should contact ShareGift for further information:

ShareGift, The Orr Mackintosh Foundation, 4th Floor, 67/68 Jermyn Street, London SW1Y 6NY, Tel:+44 20 7930 3737, www.sharegift.org

Is it possible to transfer my shares to someone else?

Where can I find information on ordinary dividend payments?
Please see Ordinary share dividends.

What is an American Depositary Receipt (ADR)?
An ADR is a negotiable US certificate representing ownership of shares in a non-US corporation. ADRs are quoted and traded in US dollars in the US securities market. Also, the dividends are paid to investor in US dollars. ADRs were specifically designed to facilitate the purchase, holding and sale of non-US securities by US investors, and to provide a corporate finance vehicle for non-US companies.

What are the benefits of ADR ordinary shares to US investors?
US investors generally prefer to purchase ADRs rather than ordinary shares in the issuer's home market because ADRs trade, clear and settle according to US market conventions. One of the main advantages of ADRs is the facilitation of diversification into foreign securities. ADRs also allow easy comparison to securities of similar companies as well as access to price and trading information, if listed. ADR holders also appreciate dollar dividend payments and receiving corporate action notifications.

Who is NatWest Group’s depositary for ADRs?
The Bank of New York. The depositary bank plays a key role in the process of issuance and as cancellation of ADRs. It also maintains the ADR holder register and distributes the dividends in US dollars.

How can I buy NatWest Group ADRs?
If you are interested in buying NatWest Group ADRs, please contact your broker or other investment advisor professional. In addition, if you are a GlobalBuyDIRECT participant,you can buy NatWest Group ADRs through the GlobalBuyDIRECT program of The Bank of New York.
This is not, however, an offer to purchase NatWest Group ADRs.

How can I find out how many NatWest Group ADRs I have?
If you are a GlobalBuyDIRECT participant The Bank of New York's ADR department can provide information on your ADR holdings. If you are a registered ADR holder, please visit www.stockbny.com and click on "Individual Account Access". For those holders who are not registered because their shares are held through a "street name" (nominee account), please contact your broker for information on your ADR holdings.

How can I find NatWest Group ADR ordinary share prices?
Up-to-date share price information for NatWest Group ADR ordinary shares can be accessed via our share price information page.

What is the difference between a registered holder and a beneficial ADR ordinary share holder?
A registered holder is one whose name appears on the books of the depositary. The registered holder is considered the owner of the record. A beneficial holder is one whose holdings are registered in a name other than their own, such as the name of a broker, bank or nominee.

How can I find out dividend and corporate action information on NatWest Group?
Dividend dates for ordinary share ADRs will be consistent with those of NatWest Group ordinary shares.

When are dividends paid on NatWest Group ADR ordinary shares?
Dividend dates for ADR ordinary shares will be consistent with those of NatWest Group ordinary shares. All ADR ordinary share dividends are payable in US dollars.

Where can I find more information in the US about NatWest Group?
NatWest Group files annual, semi-annual, and special reports alongside other information with the Securities and Exchange Commission (SEC). Please visit the SEC filings page to view our latest filings. You may also read and copy any documents that NatWest Group file with the SEC at the Public Reference Room, 100 F Street, N.E., Washington, D.C. 20549, USA or call the SEC on 1-800-SEC-0330 for further information on the Public Reference Room. The SEC website http://www.sec.gov is another arena containing the reports and other information that NatWest Group have filed in electronic format.

How can I find out how many NatWest Group ADRs I have?
If you are a GlobalBuyDIRECT participant The Bank of New York's ADR department can provide information on your ADR holdings. If you are a registered ADR holder, please visit www.stockbny.com and click on "Individual Account Access". For those holders who are not registered because their shares are held through a "street name" (nominee account), please contact your broker for information on your ADR holdings.

How can I convert ordinary shares in NatWest Group into NatWest Group ADR ordinary shares?
If you wish to convert London Stock Exchange-listed ordinary shares into ADR ordinary shares you should instruct your broker to contact the ADR Broker Desk at The Bank of New York. Contact details can be found below:

Email: [email protected],
Tel: Toll free in USA +1888 269 2377
International calls +1 201 680 6825

Further information relating to the NatWest Group ADR program can be found on BNY Mellon's website.

What is the ratio for ADR shares?
The ratio is 1:2. 1 ADR represents 2 ordinary shares.

When did NatWest Group (formerly RBS) acquire National Westminster Bank Plc (NatWest)?
The acquisition of NatWest was completed in March 2000.

How do I claim cash which I believe is due to me in relation to the acquisition?
Under the terms of the offer, NatWest shareholders were entitled to receive £4 in cash in exchange for every NatWest share held. Additional payments such as dividend payments may also be due.

The period for NatWest Group retaining any unclaimed funds has ended and, in accordance with the UK Companies Act 2006, the funds have now been paid to the Court. Shareholders wishing to claim funds will need to apply to the Court. Please visit www.gov.uk/find-court-money or call 0300 0200 199 for further information.

I am a NatWest preference shareholder, how can I manage these?
Please visit manage your shareholding to access Investor Centre, the free, secure online service operated by our Registrar, Computershare Investor Services Plc.

On 14 February 2020 we announced our plan to rename our parent company from The Royal Bank of Scotland Group plc (RBS) to NatWest Group plc (NatWest Group). The name change took effect from 22 July 2020 and was announced to the market on that date.

Why did the Group change its name?
Given the Group’s progress, its solid financial footing and its forward-looking customer focused strategy, the Board of Directors (Board) considered that it was the right time in 2020 for the Group’s name to reflect the brand under which the majority of its business is delivered: NatWest.

What happened to the ordinary and/or preference shares I held in the Group before the name change?
The ordinary and/or preference shares you held in the Group prior to the name change (‘RBS shares’) continue to exist. However following the legal name change, the RBS shares became shares in NatWest Group. There was no change to nominal value or structure of your shareholding as a result of the change of name.

Any debt instruments issued in the name of RBS became debt instruments in the name of NatWest Group. The change of name did not result in any change of issuer or guarantor under any outstanding externally-issued debt instruments, including the debt instruments issued by NatWest Markets Plc (some of which were guaranteed by RBS), NatWest Markets N.V. and National Westminster Bank Plc. No action was required on the part of any equity or debt holders with respect to their rights as an equity or debt holder.

What happened to the share price?
This was a legal name change. The share price is influenced by many factors and can go up as well as down.

Were new share certificates issued?
If you held your RBS shares in certificated form, you won’t have received a new share certificate in the new company name as your existing share certificate(s) remained valid. Any share certificates issued after the legal change of name were in the name of NatWest Group plc.

Are the shares still listed on the London and New York Stock Exchanges?
Yes, the Group’s ordinary shares continue to be listed on both the London Stock Exchange (LSE) and the New York Stock Exchange (NYSE). Trading in NatWest Group’s ordinary shares on the LSE, under the new name and an updated ticker (NWG), commenced on 23 July 2020. Trading in NatWest Group’s ADRs on the NYSE, under the new name and an updated ticker (NWG), also commenced on 23 July 2020.

There was no change to the American Depositary Receipt (ADR) ratio following the change of name.

Will I still receive dividends?
Any dividends in respect of the ordinary shares and the 5.5 per cent and the 11 per cent preference shares will be declared and paid by NatWest Group plc.

Did the change of name affect the Annual General Meeting (AGM)?
Any general meetings will be held by NatWest Group plc.

Will future AGMs be held in London/England?
There are no plans to move the AGM from Gogarburn. The Group continues to be domiciled in Scotland following the legal change of name and the AGM will continue to be held at the Group’s offices there.